Return & Refund Policy
At viralproductindia.shop, we value your satisfaction. If you're not completely happy with your purchase, we're here to help. Please read our refund policy carefully.
Returns
We have a 1-day return policy, meaning you have 24Hr after receiving your item to request a return/exchange.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at help@viralproductindia.shop Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at help@viralproductindia.shop.
Damages and Issues
Please inspect your order upon reception by covering the unboxing of product over video and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will help us evaluate the issue and make it right as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on sale items. Please get in touch if you have any questions or concerns about your specific item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be processed on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at viralproductindia.shop.